Frequently Asked Questions (FAQs)

We’ve compiled answers to some common questions to make your shopping experience smoother. If you have additional queries, our friendly customer support team is here to assist you. Feel free to reach out via live chat (bottom right of the website), email at sleepynestgroup@gmail.com, or call us at +44 7576 778497.

About Our Products

Does the bed include a headboard?

Most of our beds come with an integrated headboard, but please check the product description for specific details.

Can a quality bed improve my sleep?

Yes! A well-designed, supportive bed can significantly enhance sleep quality and overall comfort.

Do your products meet UK fire safety regulations?

All our products conform to UK fire safety standards, ensuring your safety and peace of mind.

Where are your beds and furniture made?

Our beds and furniture are sourced from trusted manufacturers committed to quality and craftsmanship.

How can I feel the fabric before buying?

We provide fabric samples upon request, so you can touch and feel the material before making your choice.

Can I assemble the bed myself?

Absolutely! Our beds come with easy-to-follow instructions, but you can also hire a professional if needed.

Can I choose the colour of studs or accents?

Yes, certain furniture pieces allow customization of details like studs or trimmings.

Can I purchase the bed without a mattress?

Yes, our beds are available as standalone items, or you can opt for a mattress bundle.

Will the colour of my furniture match the sample exactly?

While we strive for consistency, slight variations may occur due to lighting or material differences.

Delivery

Do you deliver on weekends?

Weekend deliveries can be arranged for an additional charge.

Who delivers my order?

We partner with trusted couriers to ensure timely and safe delivery of your furniture.

Can you remove my old furniture?

Unfortunately, we don’t currently offer a furniture removal or recycling service.

Can you deliver to my room of choice?

Yes, we offer room-of-choice delivery for most orders. Additional fees may apply for this service.

Do you offer free delivery?

Yes, we provide free delivery to most Mainland UK posatcodes. Some remote areas may incur a charge.

Returns & Refunds

Can I cancel my order?

Yes, you can cancel your order before it is dispatched by contacting our customer service team.

How long will it take to process my refund?

Refunds are typically processed within 7-10 business days after receiving the returned items.

What if my furniture arrives damaged?

Please inform us immediately with photos of the damage, and we’ll arrange for a replacement or refund.

Ordering

I haven’t received my fabric samples. What should I do?

If fabric samples don’t arrive within 5-7 days, contact us, and we’ll ensure they’re resent promptly.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and Klarna for flexible financing options.

How will I know my order is confirmed?

You’ll receive an email confirmation as soon as we process your order.

Is it safe to pay online?

Yes, our website uses secure encryption to protect your personal and payment information.

How can I place an order?

You can order directly on our website by selecting your desired items and proceeding to checkout.

Contact Us

Still have questions? Reach out to us via live chat, email at
For any questions or concerns about your delivery, feel free to get in touch:

We appreciate your business and look forward to delivering your furniture soon!