Privacy Policy

At Sleepynest, we aim to provide a smooth and hassle-free delivery experience. Please review our shipping policy below to understand our delivery process, shipping rates, and important guidelines.

Shipping Rates

  • United Kingdom (UK) – Free Shipping
  • Ireland – £195.99

Order Processing Time

  • All orders are processed within 3 working days.
  • Once processed, delivery typically takes 2 to 4 working days, depending on the shipping method chosen.
  • The estimated total delivery time is 3 to 7 working days.

Shipping Methods

We offer the following shipping options:

1. Standard Delivery (Free)

  • Estimated delivery: 3 to 7 working days
  • Free for all UK orders

2. Fast Delivery (£59.99)

  • Estimated delivery: 2 to 3 working days

3. Delayed Delivery (Free)

  • We can hold your order until you're ready to arrange a new delivery date.
  • Please note that we cannot guarantee a specific date for rescheduling.

Delivery Information (Please Read Before Ordering)

  • Fast and free delivery is only available for selected postcodes.
  • Please leave a note at checkout with an updated mobile number for delivery purposes.
  • We offer a ground floor, single-person delivery service only.
  • Deliveries are made to the communal door of your property—couriers are not authorized to take the product further.
  • Ignore the estimated delivery date shown on eBay, as these are only estimated.
  • We will notify you before sending the order and confirm the delivery date and time slot (4-5 hours before delivery).
  • Do not book time off work until you receive a confirmed delivery notification from us.
  • Most deliveries are made within one week from the date of ordering.
  • Do not dispose of your existing bed/mattress until your new product has been delivered.

Additional Delivery Charges

£50 - £60 surcharge applies to deliveries in the following postcodes:

DG, FK, LD, LA, SA, CT, SY, BN, BH, LL, LV, IP, CA,
CO, NR, SN, TA, SP, TN, BA, KY, PH, KA,
KW, IV, PH, PA, TR, DT, LD, ZE, IM, JE, GY, HS, AB,
PL, DD, EX, TD, G63, G84, G83, EX, GU, EH,
PO, RH, SO, SS, SY, TA, TN, TR, TQ

This surcharge will be requested after the order has been placed.

Damaged or Faulty Items

We take great care in packaging our products, but if your bed arrives damaged, please contact us immediately. We will:

  • Arrange a repair or replacement where possible.
  • Offer a partial refund if the issue cannot be fully resolved.

Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to us:

Phone: 01924 806 494
Email: sleepynestgroup@gmail.com

We appreciate your business and look forward to delivering comfort to your home! 🛏️🚚